Gal is not updating
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If the issue isn't resolved, proceed to the next step. To do this, ensure that you can view any changes in the GAL by using Microsoft Outlook Web App.
If the expected changes aren't present in the GAL, the changes will not replicate to the Offline Address Book.
The quickest and most thorough method is to simply rename the If you are still having issues with your OAB afterwards or if the files aren’t being recreated after a manual update, it is very likely that your OAB issues are rooted deeper in your mail profile.
They do for my colleague sitting next to me, so I don’t think it is a server misconfiguration or something like that.
This action is typically done by Outlook in the background.
It also happens when you force a download of the Offline Address Book in Outlook.
They are stored in the following location: which itself holds subfolders with named after Account GUIDs.
When you have multiple Exchange accounts configured, you’ll find a folder for each account that you have.