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Jake then copied the link to his review and pasted it into an invite-only Slack channel for paid Amazon reviewers.
At just over 0 billion, Amazon is the world’s second most valuable company, behind Apple.
In 2017, third-party merchants brought in billion of revenue, and nearly 300,000 new sellers joined the marketplace last year alone.
Reviews are a buyer’s best chance to navigate this dizzyingly crowded market and a seller’s chance to stand out from the crowd.
Internal investigators also examine reviews and “non-Amazon forums” used for purchasing reviews, the spokesperson said.
“I went back to the listing, thinking, ‘Surely all of these reviews are wrong,’” he said.
But the product was unavailable — “like the company was rolling these protectors out in batches, then taking them off Amazon.”Amazon removed the screen protector listing after a Buzz Feed News inquiry, but two other listings with nearly identical product photography have more than 550 and 150 reviews each, all of which include a five-star rating and are unverified.
It was, he said, “terrible”: The material was so thick he couldn’t type, making the product completely unusable.
Frustrated, Votaw asked Amazon for a refund for the unreturnable product, which has a sticky, adhesive backing and can’t be reused.