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EFR protects the identity and confidential records of each client as required by its professional, ethical standards, Iowa state law, and the federal laws of the Health Information Portability and Accountability Act (HIPAA) and 42CFR, Part 2.

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Unemployment Insurance Customer Service Hours: (excluding state holidays) am - pm Monday am - pm Tuesday am - pm Wednesday am - pm Thursday am - pm Friday Iowa Centers located throughout the state provide services for individuals, like unemployment and career exploration, and services for businesses, like labor market information and job fairs.Some of the topics an SAP counselor can help you with include: The Student Assistance Program (SAP) is here to help you and your immediate family members manage the concerns in your life.The SAP is available to you 24 hours a day, 7 days a week, and is strictly confidential.Our masters-level counselors have experience working with people from all backgrounds, and approach all clients with respect, kindness, and dignity.Counselors will work with you to set goals that are important to you, and will provide interventions and resources that support you along the way.

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